Shipping Policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Costs
We offer free shipping within the United States for orders over $75. For orders under $75, we offer $7 flat rate shipping.
International Shipping
We are only able to ship within the United States at this time. If you are ordering outside of the United States, please order from one of our distributors.
Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 calendar days of receiving your shipping confirmation email, please contact us at Connect@WayAround®.com with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. If you would like to make a return, please email Connect@WayAround.com to request a Return Authorization.
In the event that your order arrives damaged in any way, please email us as soon as possible at Connect@WayAround.com with your order number and a description of the item’s condition. If possible, please include a photo. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us.
Purchase Orders
WayAround accepts purchase orders from valid government, educational, and nonprofit organizations. A minimum $50 order is required for purchase orders. To ensure prompt processing, please email your purchase order to Orders@WayAround.com to ensure prompt processing.
Upon placing your first order, we may request a valid tax certificate during this process if you are seeking tax exempt status.
We do not accept mailed or fax purchase orders. If you require this, please email Orders@WayAround.com or call 888-898-4465.
Thank you for helping us improve and expedite our purchase order procedures.
Your Data & Your Rights
We collect data for the purpose of fulfilling your order. You can read more about the data we collect about you, how long we maintain this data, and what rights you have over it in our privacy policy.